Overview
What is Google Hangouts (Classic)?
The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic…
Love this!
Google Hangouts is reliable and easy to use, but will be phased out soon in favor of newer Google product
Best performance for calls and finding frequent contacts.
Free and must have communication tool
A Decent instant messaging, calling & video conferencing tool.
Google Hangouts (Classic) Review
A great product for its time!
Ubiquitous free tools need love too - don’t forget about Google Hangouts (Classic)
Google Hangouts - Good connectivity, audio/visual quality, and best of all ease of use within Gmail Calendar
A great tool for instant messaging, not much more.
Great 'Place' to virtually hang out with your co-office mates and discuss about work
A good addition if you're already in the Google system, but far superior platforms exist for businesses.
Pretty good deal
Big fan of Google Hangouts (Classic), enhances communication while working remotely
Awards
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Popular Features
- Video conferencing (79)9.393%
- Audio conferencing (79)9.393%
- Mobile app for iOS (73)8.686%
- Mobile app for Android (71)8.181%
Reviewer Pros & Cons
Pricing
What is Google Hangouts (Classic)?
The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Google Meet?
Google Meet, formerly Hangouts Meet, replaces the former Google Hangouts as the company's G Suite integrated web conferencing tool, allowing users to join meetings directly from a Calendar event or email invite from a computer, phone, or conference room. G Suite's Enterprise edition also creates a…
What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom…
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 6.9Hosted PBX(15) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 7.7Multi-level Interactive Voice Response (IVR)(25) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 5.4User templates(22) Ratings
Create and apply batch configurations to multiple users at once
- 9Call reports(34) Ratings
Historical call analysis and trending metrics
- 3.2Directory of employee names(45) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8Answering rules(33) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 7.5Call recording(37) Ratings
Automatic recording of inbound and outbound calls
- 7Call park(18) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 9Call screening(36) Ratings
Ability to block numbers or send calls directly to voicemail
- 8Message alerts(58) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 9.3Video conferencing(79) Ratings
Built-in video conferencing capabilities
- 9.3Audio conferencing(79) Ratings
Audio conferencing credentials for all on the system.
- 7.9Video screen sharing(48) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 9.3Instant messaging(52) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.6Mobile app for iOS(73) Ratings
App for iPhone and iPad
- 8.1Mobile app for Android(71) Ratings
Android app
Product Details
- About
- Tech Details
- FAQs
What is Google Hangouts (Classic)?
Callers can use Hangouts to:
- Start a chat conversation or video call.
- Make phone calls using Wi-Fi or data.
- Send text messages with a Google Voice or Google Fi phone number.
Hangouts sync automatically across devices. Hangouts started on a computer, can continue with chat on another device, like a phone.
- In March 2017, Google announced plans to evolve classic Hangouts to focus on two experiences designed to help bring teams together: Hangouts Chat and Hangouts Meet. Both Chat and Meet are available for G Suite customers and will be made available for consumer users as well. Google is planning to transition users from classic Hangouts to Chat and Meet after June 2020.
- Classic Hangouts is not available in China.
Google Hangouts (Classic) Video
Google Hangouts (Classic) Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(520)Attribute Ratings
Reviews
(1-19 of 19)Best performance for calls and finding frequent contacts.
- Easy to find frequent contacts
- Light calls
- Fast chats
- Handling multiple work-spaces
- Handling multiple accounts in the same window
- Easy to setup platform especially if the organization is already in Google ecosystem.
- User interface is very easy on the eye & minimalistic.
- All the Gmail events are properly synced up with google hangout.
- Very good & versatile mobile application.
- Call & video quality connection becomes very unstable when on low latency network.
- Could improve on its sending invite option & make it more easy.
- Automatic away status can be implemented if not active on platform.
Google Hangouts (Classic) Review
- Audio Connection
- Video Connection
- Ability to quickly invite others
- Ability to Chat
- Tile layout for headshots used to be a tricky item
- I don't believe it had a recording capability in years past
- Conversations from chat were not archived / emailed to host
A great product for its time!
- Has built in calling and video calling from within the app or web page
- Can be used by anyone with a Google account
- On Android phones, can be used to receive SMS messages as well
- Has now been superseded by Google Chat
- Does not work with Google for Education accounts
- No longer integrated with Gmail after the phase out completes
Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
- Ad-hoc video conferencing / meetings with external collaborators
- Mobile video conferencing
- Integration with other Google-based tools.
- Security
- Integration into the formal corporate toolset
- Integration into Office365
Google Hangouts - Good connectivity, audio/visual quality, and best of all ease of use within Gmail Calendar
- Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
- Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
- Google Hangouts (Classic) is much easier to use than its competitors.
- Google Hangouts (Classic) have [a] good connection time and there are few glitches.
- The quality of the visuals is not always great. Seems like what is displayed is always dark.
- We typically use Google Hangouts (Classic) with only a small group. For some reason, it's not the preferred choice for a long list of attendees.
- I am not aware of background feature[s] within Google Hangouts (Classic)(for example, overlay of pictures or backdrop of a city, etc.)
Google Hangouts- Simple Solution for Quick Communication
- Simple screen share
- Minimal setup
- OS agnostic including mobile
- Works well with low speed connections
- Screen share on mobile
- Better chat extension on Chrome
- Better invite options
Google Hangout Has Potential But Still Needs Improvement
- We can open up Google Hangouts and have a face to face meeting.
- It's fairly easy to use once you've done it a couple of times. You do have some back and forth with each user/session until it gets set up and going.
- It sets up communication in real time, faster then chat. And you have the visual.
- The quality of the internet connection is very important. A bad connection is frustrating and a time waster. And there's no way to tell in advance how the connection will be until you start the hangout.
- More instructions on the home page or a section that opens up with answers to common problems would help.
- The camera that each side uses is also crucial. Any improvement in that or having a way to evaluate how the image will be or could be improved would be useful.
Good for small orgs
- Click to join
- Video
- Chat
- Connection sometimes the connection is dropped.
- Sound quality and sound features.
- Single link meetings and meeting start and end times.
Google Hangouts is still a good option for online meetings
- Google Hangouts is easy to use.
- Google Hangouts is a well known tool, so most people already know how to use it.
- Usually I don't have any problems with the connection, and the meetings take place perfectly.
- Google Hangouts don't have all the functions of Google Meet.
- Sometimes it's complicated to understand how to enter a meeting, even one that you were invited.
- It's confusing that Google has communication tools that are slightly different, but with the same purpose.
Come Hangout With Google Hangouts
- High-quality audio.
- High-quality video.
- Integration of messaging.
- Mobile application.
- Integration with Google.
- Limited controls.
- No desktop application.
- Groups can be a bit confusing.
One tool for all the platforms and an entire world of users to Hangout
- One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
- One tool, any platform.
- Cell phone? No problem.
- Tablet? No problem.
- PC? No problem.
- No matter what OS you're using, you can Hangout.
- One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.
- You may find a low video quality comparing with other tools and pointing specifically to video calls.
- It's not the lightest chat tool, it's phone app is rather slow.
- The way it handles group chats is not my favorite.
It may be generationally disliked because it's a modern tool but not the most popular one, so maybe some people won´t find it intuitive and/or won´t prefer it.
Convenient Solution for Video Conferencing
- Video Interaction. Being able to see each other face to face prevented those awkward situations we're people are all trying to talk at once or when you are not sure who is speaking.
- High quality video. The video feeds were clear enough to see graphs, charts, or text that participants wanted to share with the group.
- Ease of use. Almost everyone has a Google account anymore so getting people on the Hangouts were never an issue.
- Voice quality. You can easily tell who the person is that is speaking and if they have left their mic on and are picking up background noise from a certain user. I never had trouble clearly hearing other users.
- With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
- I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
- Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.
Google Hangouts - The Leader
- It allows for quick easy communication.
- It allows for training and the ability to get details to a large group in a quick amount of time.
- Always good connection and ability to screen share makes this tool a must have.
- They need to do a better job about version compatibility. I had an issue where my coworker could not hear me in Hangouts due to him having a more up to date version of Hangouts than myself.
- Syncs with your Gmail address.
- Has an app to use on mobile and communicate efficiently and faster.
- Video chat is available too.
- The chat history is always there so we can look up old chats and refer.
- Useful for everyone with Gmail account.
- Backup, import chat history.
- Must have a WhatsApp web type of dedicated website service.
- Must keep improving and adding some advanced features like file transfer.
- Must have some form of password lock of 2FA.
It has video chat too but still needs improvement as I mentioned related to chat history import or backup and some more solid security features should be added.
Google Hangouts makes communication much easier.
- Voice calls - You can call any google account user with Google Hangouts and the quality of these voice calls are just outstanding. You clearly do not need a phone when you have Google Hangouts.
- Screen sharing - This comes useful when you are working with your work buddy on the same project. You can see what the other person is doing in his device with screen sharing feature.
- Messaging - You can have one-to-one or one-to-many (group) conversations within Google Hangouts.
- Google Hangouts requires you to have a strong Internet connection in order to run all these features perfectly.
Hangouts! Review
- It's FREE: Google Hangouts is free to use and comes with your Gmail account through G-Suite.
- Quick, fast, and reliable: Google Hangouts is very fast when connecting to a call, there has never been a call dropped with Google Hangouts. Installation is a breeze, there are no requirements needed to use Google Hangouts. But I will say you may need to install a plugin to use Google Hangouts - if you are not using Chrome browser, other browsers will require you to install a plugin that is needed to utilize Google Hangouts.
- Contacts: Google Hangouts uses your existing contacts stored in your Google account, so it is easy to quick-chat or call the person if the other person has a Google account.
- Instant Messaging and HD Video calls: quick message and call is great with Google Hangouts.
- Group conference calls or meetings: Google Hangouts makes it easy to invite a group of people in the call and start the meeting, messaging, and screen sharing.
- Updates: Google Hangouts has not been updated in ages and the UI for Google Hangouts is horrible. It's 2019 almost and they would think to make it a priority to update. Sometimes it's confusing to see who's online and offline.
Google Hangouts - Free, easy-to-use tool for messaging, video / audio conferences, and screensharing
- Video - clear picture with good quality, as long as you have a decent internet connection
- Multiple Users - I've been a part of Google Hangout with over a dozen people from different locations on call
- Easy to setup and use. It's extremely quick to create a Google Hangout and add it to any calendar invite
- Sometimes, the way Hangouts switches which person to show as the primary, gets messed up if little sounds are made of peoples computers (even if they aren't talking)
- Video quality might not be the best if internet connection isn't great.
- The screenshare can be a bit buggy sometimes. Meaning the screen might lag or freeze for a little.
Great Communication Tool for Heavy Google Users
- Sending photos and any photos shared through Hangouts is put on Google Photos - so convenient.
- Works with all Google products, Google everything - Google docs, Google photos, everything in Google Drive.
- Communication is prompt, without lagging.
- It can be used on not just mobile devices, but also you can use it from a desktop, which is so great for typing fast.
- Voice call feature needs improvement. I don't even know why it's there, as it never worked for us.
- I could use more stickers, what they have already is nice and cute and cool, but if I could install more stickers (paid ones) for a few bucks that's cool.
- I want Hangout to keep all communications saved somewhere, so I can go back to it later on.
- I can search by keyword from Gmail, but it would be nice if there was a search feature within Hangouts, For instance, if I am looking for the messages that talked about plumbing, it would be nice if I could put "plumbing" in the hangout search. That would be helpful. Right now I have to use search on Gmail, and the search results don't quite lead to the exact spot of the communication.